Internal Account Handler

This role has been created to maintain exceptional customer service standards for our clients, ensuring the organization fully understands and meets their needs. It focuses on building strong relationships with customer contacts, identifying opportunities to enhance processes and procedures, and fostering support for sales and marketing activities at all levels.

• Manage a dedicated customer base, ensuring the highest service levels and maximum operational efficiency.
• Maintain regular proactive communication with both existing and potential customers through phone contact.
• Processing orders placed via phone, email and EDI/Teccom.
• Collaborate closely with other departments to guarantee customer satisfaction.
• Utilize promotional activities to drive upselling and increase order value.
• Anticipate service issues and respond quickly to meet customer KPIs.
• Serve as a liaison between Production, Purchasing and customers, addressing enquiries regarding deliveries and lead times.
• Keep the external sales team updated on any developments relating to their accounts.
• Resolve customer complaints, issues, and queries effectively, ensuring satisfactory outcomes.
• Monitor, process, and follow up on any customer-raised credit requests.
• Coordinate with transport companies for collection bookings and process delivery paperwork for customers.
• Ensure compliance with new Brexit requirements by providing the necessary customs documentation for Irish customers.

• Outstanding communication and interpersonal skills, with the ability to engage effectively with both internal teams and external customers.
• A strong team player who can influence others with tact and diplomacy, maintaining positive relationships across the organization and with customers.
• Self-motivated and able to work independently, taking initiative when necessary.
• Enthusiastic, with a strong work ethic and dedication to achieving results.
• Capable of thriving in a fast-paced, dynamic, and high-pressure environment while maintaining a high level of accuracy.
• Proficient in PC usage, with advanced knowledge of MS Office and business operating systems.

What we offer:

1. Competitive Salary
2. Pension Scheme: Employer 3% and employee 5% after 3 months’ service
3. Holidays: 25 days’ paid holiday each year, increasing to 26 after 6 years. Added to that are the 8 recognised Bank Holidays
4. Company Sick Pay
5. Colleague Discounts on RING Products
6. Employee Assistance Programme (EAP)
7. Shopping discounts
8. Eyecare Vouchers
9. Cycle to Work Scheme
10. Employee Recognition: Rewards for Colleague of the Quarter, plus tokens of appreciation at different times during the year, eg on Employee Appreciation Day
11. Learning and Development: We invest in our people’s development to give them the
opportunity to achieve their full potential, which means as part of our Performance Development Review (PDR) process, we focus on regular learning and development opportunities. In addition to specific skills training, RING colleagues have access to OSRAM’s E-learning portal and the newly launched ams-OSRAM University which can also be accessed via LinkedIn
12. Free On-Site Parking
13. Working Arrangements: For roles which can be carried out remotely, we offer
the opportunity to work from home up to two days per week