Sales Support Engineer

Leeds, England, United Kingdom – Ring Automotive Ltd.

What we expect

The Sales Support Engineer will play a pivotal role in ensuring customers receive high-level technical support; developing bespoke technical solutions/product applications to aid technical sales efforts, improving existing/NBO conversion rates; contributing to new product development; and strengthening brand loyalty through creating customer value and exceptional customer service.

Support domestic and international sales initiatives by offering technical input during business development and customer visits
Collaborate with sales and marketing teams to enhance lead generation, technical proposals, and the overall customer experience
Technical lead on developing timely and competitive tender quotations with the Sales Team which fulfil the customers’ requirements and adds value to their organization and end-user
Champion positive collaboration with customers to synergise both operations/solutions to find “Win Together” scenarios and build mutually beneficial relationships
Technical lead for pre-production/delivery and initial build support to the customer, to ensure systems are integrated seamlessly for their projects and exceptional customer experience achieved
Build business cases for new product developments, offering market and customer insights that inform product strategy
Assist in the management of customer accounts and track technical issues to ensure timely resolution and high satisfaction rates
Act as an additional technical support contact for customers in support of the Technical Support Engineer, providing prompt and effective resolutions to issues – on site if required
Provide continuous feedback to the production and product development teams to drive product improvements, innovation, and customer value; whilst reducing non-conformances, rework and waste
Ensure accurate and thorough documentation in ERP and CRM systems to support smooth business operations

Who we are looking for

NVQ Level 4 or Bachelor’s degree in Automotive engineering or an Electrical/Electronic related field
Minimum of 2 years of Electrical experience within the Automotive/Vehicle Conversion sector, or an similar electrical power management/control industry
Experience in technical lead generation and sales support, especially in creating tenders against technical and regulatory specifications/requirements
Experience in power management, control systems and in PCB and electronics manufacturing desirable
Health and Safety Certifications (IOSH/NEBOSH) or relevant industry training
Continuous Improvement (CI) qualifications or experience applying CI regimes/systems desirable
Experience with product development and testing processes, as well as business case creation desirable
Strong relationship-building and communication skills
Strong technical problem-solving skills with a proactive approach to solutions and ability to anticipate potential issues before they escalate
Analytical, with strong verbal and numerical reasoning skills
Detail-oriented with a focus on safety, quality, and accuracy
Willingness to travel internationally, particularly within Europe, to support business expansion efforts

What we offer:

Competitive Salary + Company Car/Car Allowance

Pension Scheme: Employer 3% and employee 5% after 3 months’ service

Holidays: 25 days’ paid holiday each year, increasing to 26 after 6 years. Added to that are the 8 recognised Bank Holidays

Company Sick Pay

Colleague Discounts on RING Products

Employee Assistance Programme (EAP)

Shopping discounts

Eyecare Vouchers

Cycle to Work Scheme

Employee Recognition: Rewards for Colleague of the Quarter, plus tokens of appreciation at different times during the year, eg on Employee Appreciation Day

Learning and Development: We invest in our people’s development to give them the opportunity to achieve their full potential, which means as part of our Performance Development Review (PDR) process, we focus on regular learning and development opportunities. In addition to specific skills training, RING colleagues have access to OSRAM’s E-learning portal and the newly launched ams-OSRAM University which can also be accessed via LinkedIn

Free On-Site Parking

Working Arrangements: For roles which can be carried out remotely, we offer the opportunity to work from home up to two days per week

ams OSRAM is an Equal Employment Opportunity Employer. Diversity, equity and inclusion is strongly established in our corporate culture and we firmly believe it makes us more successful as a company. All qualified applications will receive consideration for employment regardless of ethnic, national or social origin, gender, gender identity, sexual orientation, color, religion, age, physical and mental abilities.

Contact

Johanna Sieber will be happy to answer any questions you may have.

Phone: +49 941 850 2064

E-Mail: johanna.sieber@ams-osram.com

Xing

For data protection reasons, we only accept applications submitted through our applicant portal. This allows you to view the status of your application in your profile at any time.

Job details

Posting date:	2025/01/23
Experience level:	Professional (> 3 Years)
Type of contract:	Permanent
Employment type:	Full-time
Work Model:	Hybrid
Business unit:	Automotive & Specialty Lamps
Organization:	Ring Automotive Ltd.
Job field:	Manufacturing
Job ID:	19620

Bringing intelligence to light and passion to innovation

The ams OSRAM Group is a global leader in intelligent sensors and emitters. By adding intelligence to light and passion to innovation, we enrich peoples' lives. Our around 20,000 employees worldwide focus on innovation across sensing, illumination and visualization to make journeys safer, medical diagnoses more accurate and daily moments in communication a richer experience

As Business Unit Automotive & Speciality Lamps we support our vision and strategy by expanding our leading position in the automotive lighting market in OEM and Aftermarket. We are in a global leadership position in the automotive lamps business in traditional and LED applications and offer industry leading products in LED lighting to global OEM customers (e.g. with exchangeable LED light sources). We also tackle new growth opportunities in the Aftermarket with our automotive care and equipment portfolio.

From receiving your documents to acceptance: the application process

Step 1

Job search

You have found your desired position on our job board? On this page you will find a link at the end of the position description that will take you to our applicant portal. You haven't found the right position yet and would like to send us your unsolicited application? - Simply create your candidate profile in our applicant portal. We will be happy to inform you about jobs that match your profile via our "Job Alert". Would you like to check the current status of your application? Then you can track it directly in your candidate profile under "Job applications". Our goal is to provide you with a great experience and maximum transparency in our application process.

Step 2

Online application

You simply register on our applicant portal and receive access data with which you log in. In the application form, you only have to fill out a few fields and can upload important documents such as cover letter, resume or certificates. This usually takes 5 - 10 minutes. As soon as your application has been successfully saved in our applicant portal, you will automatically receive a confirmation of receipt. The individual review of your documents by HR and the department usually takes two to four weeks.

Step 3

Phone interview

If your profile is suitable for the advertised position, we will invite you to a telephone interview.

Step 4

First personal interview

You have aroused our interest! Now we would like to get to know you personally and invite you to a first interview. In this interview, you will talk to your potential manager and the recruiter about your opportunities at ams OSRAM and your skills and professional experience. The time between the telephone interview and the first personal interview is usually one to two weeks.

Step 5

Second personal interview

If the first interview goes well for you and for us, you are on the shortlist. It is very likely that we will invite you to a further interview: Often there is a need for further clarification after the first interview, in terms of content or organization, which we can then discuss. The time span between the first and the second personal interview is usually two weeks.

Step 6

Starting out with us

We have reached an agreement and the contractual issues are settled? - Welcome to ams OSRAM! The time span between the second personal interview and the conclusion of the contract is usually one to two weeks.

Step 7

Onboarding

We look forward to welcoming you on your first day at work. With our onboarding measures we actively support you to quickly find your way in the ams OSRAM world. You will soon be able to concentrate fully on your new projects and tasks.

Sales Support Engineer

Leeds, England, United Kingdom – Ring Automotive Ltd.

What we expect

Who we are looking for

Contact

Job details

Apply now

Where you can find us

Our site in Leeds

The ams OSRAM culture focuses on variety and innovation.

Bringing intelligence to light and passion to innovation

Voices from our employees

I create light for the future of food

I create light for making the impossible possible

I create light that enables a safe driving experience

I create light for a world of new ideas

I create light to make cities smarter

Here are more experience reports

From receiving your documents to acceptance: the application process

Job search

Online application

Phone interview

First personal interview

Second personal interview

Starting out with us

Onboarding

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