Internal Account Handler

Leeds, England, United Kingdom – Ring Automotive Ltd.

Your tasks

About the role

We are looking for an organised and customer-focused Internal Account Handler to join our Customer Services team.

In this role, you will manage a portfolio of customer accounts and help ensure customers receive a consistently high level of service. You will be responsible for processing orders, managing customer queries and complaints, coordinating returns and keeping customers informed throughout the order and delivery process.

Working closely with Sales, Warehouse, Production and other internal teams, you will play an important part in ensuring customer requirements are understood and delivered while identifying opportunities to improve the way we work.

  • Process customer orders and delivery schedules accurately in SAP, including reviewing incoming electronic orders and resolving queries.
  • Check orders against agreed pricing and delivery expectations and provide accurate order confirmations.
  • Proactively communicate with customers where agreed delivery dates may not be achieved.
  • Manage product returns and handle both commercial and technical customer complaints.
  • Provide timely and professional customer support by telephone and written correspondence.
  • Manage an allocated portfolio of customer accounts, delivering a high standard of service and operational efficiency.
  • Keep the Sales team informed of relevant developments, issues and opportunities relating to their customer accounts.
  • Work collaboratively with Sales, Warehouse, Production and other internal teams to resolve customer queries and ensure expectations are met.
  • Identify opportunities to improve customer service processes and ways of working.
  • Escalate more complex issues to the Senior Account Handler or Customer Services Manager where appropriate.

Who we are looking for

  • Previous experience in customer service, account handling, order management or a similar office-based role.
  • Strong customer focus with a professional and proactive approach.
  • Excellent verbal and written communication skills.
  • Ability to build positive working relationships with customers and colleagues across different functions.
  • Strong organisational skills with the ability to manage priorities in a fast-paced environment.
  • A high level of accuracy and attention to detail.
  • Confident IT skills, including Microsoft Office and experience working with business systems.
  • Experience with SAP would be an advantage.
  • A collaborative, flexible approach with the ability to handle challenging situations tactfully and professionally.
  • A willingness to learn, develop and contribute ideas for continuous improvement.

What we offer:

  • 25 days holidays + 8 Bank Holidays
  • Birthday day off
  • Level 2 membership of Simply Health (cashback healthcare fund)
  • Life Assurance x 2 salary
  • Employer Pension - 3% input
  • Learning and Development: We invest in our people’s development to give them the opportunity to achieve their full potential, which means as part of our Performance Development Review (PDR) process, we focus on regular learning and development opportunities. In addition to specific skills training, RING colleagues have access to OSRAM’s E-learning portal and the newly launched ams-OSRAM University which can also be accessed via LinkedIn.
  • Free on-site parking
  • Able to work from home 1-2- day per week to fit in with business requirements
  • Access to discount sites for everyday life costs and lifestyle.
  • ams OSRAM is an Equal Employment Opportunity Employer. Diversity, equity and inclusion is strongly established in our corporate culture and we firmly believe it makes us more successful as a company. All qualified applications will receive consideration for employment regardless of ethnic, national or social origin, gender, gender identity, sexual orientation, color, religion, age, physical and mental abilities.

    Job details

    Job ID:
    24624
    Published
    2026/10/27
    Experience level:
    Professional (> 3 Years)
    Type of contract:
    Permanent
    Employment type:
    Full-time
    Work Model:
    On site
    Business unit:
    Automotive Solutions & Lamps
    Organization:
    Ring Automotive Ltd.
    Job field:
    SCM / Logistics

    You can apply for this job as long as this job posting is open.

    Contact

    Johanna Sieber will be happy to answer any questions you may have.


    E-Mail: johanna.sieber@ams-osram.com

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    For data protection reasons, we only accept applications submitted through our applicant portal. This allows you to view the status of your application in your profile at any time.

    What is it like to work with us?

    About ams OSRAM

    About ams OSRAM

    Why work with us?

    Why work with us?

    Location

    Location

    Who will I work with?

    Lena

    Sales

    Lena leads OES (Original Equipment Supplier) Sales and the Automotive Aftermarket at ams OSRAM, where she has worked for nearly 20 years. She highlights how the company's innovative sensing and lighting technologies make mobility safer. For her, ams OSRAM is a unique employer offering many opportunities to grow, collaborate with diverse teams, and develop personally. Success in her role requires enjoying teamwork, having passion for the products, and an interest in mobility and the automotive industry. She especially values the company's leadership trainings, female mentoring programs, and other development initiatives.

    Marc

    Research & Development

    Marc is a Project Manager who has been with the organization for eight years. He works on transforming high tech ideas into real world solutions that enable mobility to both sense and shine. By developing and producing chips that help vehicles see better, his work directly contributes to making driving safer. In his role, technical expertise, clear decision making, and confident leadership are essential to keeping projects and teams on track. What he appreciates most is being part of a community that works with cutting edge technology and genuinely great people.

    Huiying

    Research & Development

    Huiying is an Epitaxy Research & Development Engineer who joined the company in 2021 after completing her studies. She is passionate about technologies that sense light, movement, and even human signals, and she enjoys contributing to products that are essential in everyday devices such as smartwatches, smartphones, CCTV cameras, and head up displays. Working alongside many talented researchers has helped her grow both professionally and personally. She especially values the supportive colleagues and the flexible working model, which is particularly important to her as the mother of a one year old.

    Julian

    Apprentice Microtechnology

    Julian is a Microtechnologist Apprentice in his second year. He works on ensuring the quality of high end imaging devices and sensors, helping unlock the full potential of modern sensing technologies. Before starting his apprenticeship, he had no idea how much expertise, teamwork, and advanced technology were needed to create something as small and common as an LED. A realization that still fascinates him. His role requires precise manual skills, careful handling of extremely small components, and a solid technical interest. He believes that the skills and knowledge gained in his role enable him to actively shape the future of technology.

    Nicola

    Corporate Administration

    Nicola has been with the organization for nearly 12 years and works as an Executive Assistant supporting Corporate Development and the Head of Global Sales. She showcases how global collaboration drives innovation by working closely with assistants around the world on day to day business. Success in her role requires strong organizational skills, quick thinking, common sense, and supportive colleagues. What many don't realize is that her job involves coordinating across many cultures and time zones, which demands flexibility and adaptability. She appreciates the pleasant working environment and especially enjoys collaborating with international colleagues.

    Nasibeh

    Research & Development

    Nasibeh is a Project Manager in the laser group and has been with the organization for about two years. She works on creating tiny, highly energy efficient lasers that help make everyday life smarter and brighter. With a scientific background, she has always been driven by the desire to develop technologies that have a positive impact on people's lives. Her work bridges research, development, and real-world applications that benefit many. She values the professional culture based on mutual respect and the commitment to developing employees' talents. She believes people should join the organization because it embraces individuality, strengthens skills, and allows talent to truly shine.

    Christian

    Operations

    Christian is the Head of Production in Regensburg and has been with the organization for 13 years, beginning his career as a Process Engineer. For him, automation starts with human vision - meaning that technology matters, but the people behind it and the positive atmosphere are just as essential. He values the impact of turning innovative technologies into real world products and believes that when the right people collaborate, true magic happens. His own growth reflects the strong support he received from leaders and colleagues, which enabled him to progress from an engineer to leading the entire production area. He believes this is a place where excellence and enjoyment go hand in hand, offering an environment where people can thrive.

    Teresa

    Product Marketing

    Teresa is a Product Manager specializing in edge emitting lasers and has been with the organization for almost eight years. She highlights how automation begins with human vision and how her work helps advance automated solutions. After starting her career in Research & Development, she moved to the Visualization & Sensing business line, allowing her to broaden her horizons and work more closely with the market and customers. In her role, teamwork, creativity, agility, and making the right decisions for products and customers are essential. She appreciates the strong team spirit and the focus on innovation that keeps the organization moving forward.

    Thomas

    Operations

    Thomas has been with the organization for three and a half years and works as a Process Engineer. He believes that light is far more than illumination — it enables people to live more comfortably, day and night, indoors and outdoors. He values the close and open communication with his manager, which supports his continuous learning and personal growth. For success in his role, he highlights the importance of sharing technical knowledge, strong teamwork, and a solid understanding of manufacturing and LED technologies. What he appreciates most is the positive team spirit, the flat hierarchies, and the welcoming atmosphere he experiences every day as a young engineer.

    Florian

    Product Engineering

    Florian has been a Product Marketing Manager for ten years, working at the intersection of medical and health technologies. He is driven by being close to innovations that improve people's lives, supported by unique optical components combined with integrated circuit technologies that enable entirely new solutions for customers. For success in his role, he emphasizes the importance of truly listening to customers — understanding their needs, challenges, and vision. What he values most is the wide range of opportunities across technical, business, and corporate paths, as well as the strong support for developing skills in the direction he chooses.

    Michael

    Finance

    Michael works in Group Accounting within Accounting Principles and External Reporting and recently joined the organization. He highlights how global collaboration drives innovation and how transparent financial statements build trust among investors, employees, and other key stakeholders. What many don't realize is that group accounting is about far more than numbers - behind every figure lies a story, a process, and the real drivers of company value. He appreciates leaders who recognize potential, the internal training that support growth, and the opportunity to collaborate with diverse teams across the globe. For him, it's a workplace where he can be himself and where his work truly has an impact on a global scale.

    Application process

    Would you like to apply via our global job portal or send us a speculative application? We are delighted! Here you will find a brief overview of the most important steps – from the online application to the offer.

    Search

    Step 1: Job search

    Once you have found a suitable position on our job board, you can click the “Apply now” button (top right, next to the job description). For some positions you also have the option to apply via Fast Apply. With only seven details you can submit your application very quickly.
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    Step 2: Registration in our applicant portal

    5-10 minutes

    Register in our applicant portal to receive your access data. In the form you only fill in a few fields and upload important documents such as your CV or references. A cover letter is not required. This usually takes 5–10 minutes. As soon as your application has been saved, you will automatically receive a confirmation. We normally review your documents within about two weeks.
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    Step 3: first interview (virtual)

    approx. 30 minutes

    Once your application has been reviewed successfully, you will receive an invitation to your first virtual interview. It is usually attended by the hiring manager and the recruiter. The interview takes place via Microsoft Teams. The first interview takes place within one to two weeks after your documents have been reviewed.
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    Step 4: second interview

    approx. 1 hour

    – virtual or in person (depending on the location): After a successful first interview, you will receive an invitation to a second interview. Participants are usually the hiring manager as well as someone from the team of the respective department. Further participants – e.g. local HR or the recruiter – are named in the invitation. The period between the first and the second interview is usually about two weeks.
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    Step 5: Contract offer

    1-2 weeks after the interview

    If you are the finally selected candidate, you will receive a contract offer. The period between the second interview and the conclusion of the contract is usually one to two weeks.
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    Step 6: Onboarding

    Welcome on board!

    We look forward to welcoming you on your first working day. Our onboarding process helps you to find your feet quickly so that you can fully focus on your new role.

    Transparent use of AI in recruiting:

    At ams OSRAM, we use AI solely to support the creation, optimization, and translation of content on our careers page and job board. The images featured on our careers page and job board were not created using AI. We do not use AI in the recruiting process to screen, assess, or select candidates. All hiring decisions are made by our recruiters and the respective business departments.

    Tips and Questions About the Application Process

    How can I apply at ams OSRAM? Where can I create a user profile? – Find answers to the most important questions here.

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    Accessibility:

    At ams OSRAM, we're committed to creating an accessible and inclusive candidate experience.

    With Eye-Able®, you can access a whole range of accessibility features. Simply tailor your experience on our careers website and jobboard to your individual needs — including contrast adjustments, font size customization, and a read-aloud function.

    Transparent use of AI in recruiting:

    At ams OSRAM, we use AI solely to support the creation, optimization, and translation of content on our careers page and job board. The images featured on our careers page and job board were not created using AI.

    We do not use AI in the recruiting process to screen, assess, or select candidates. All hiring decisions are made by our recruiters and the respective business departments.