Head of Customer Service - ELAMEA (d/​m/​f)

Become part of our ENI business line—a dynamic division that delivers innovative lighting solutions for entertainment and industrial applications worldwide. Our products are used in cinemas, industrial facilities, and other demanding environments where quality and precision are essential.

ENI is currently undergoing an exciting transformation process: as part of a carve-out, the business line is being transferred to the corporate structure of USHIO Inc. as an independent unit. For you as Head of Customer Service - ELAMEA (d/m/f), this means a unique opportunity to actively shape this change.

• Lead the Customer Service organisation to deliver exceptional customer experiences, ensure operational excellence, and support business growth through strategic leadership and continuous improvement
• Define and execute a customer service strategy aligned with business objectives and customer experience goals
• Responsible for providing effective support services for customers and customer-related sales activities and field operations, ensuring satisfaction with products, solutions, and services
• Oversee management of requests and claim services, provision of customer support activities and guidance, and resolution of product and service-related issues, including compliance with domestic laws in cooperation with other functions
• Implement policies, services, processes, and methods for customer service activities (technical and/or administrative) by cluster/country or assigned organisational unit(s)
• Ensure appropriate information flow, communication, collaboration, and escalation with relevant stakeholders (e.g., peers, team members, managers, sales, product marketing)
• Manage customer demands from quote to cash and define and allocate resources and budgets

• Successfully completed studies in Business Administration, Industrial Engineering, Logistics, or Supply Chain Management or comparable
• Several years of experience in customer service or accounts receivables process(es), managing cross-functional and virtual teams
• In-depth knowledge of processes in scope as well as broad and deep practical experience – focus on transactional activities
• Proven ability to lead strategic initiatives, drive digital transformation, and manage KPIs for continuous improvement
• Proficiency in MS Office (Excel, PowerPoint, Word, Access), email, and internet
• Advanced user skills in process-specific parts of standard SAP ERP/CRM
• Excellent communication skills in English

In order to facilitate our recruitment process and ensure a comprehensive evaluation of your qualifications, we kindly request you to provide us with an English version of your CV.