Global IT Infrastructure Service Owner & Solution Architect (d/​m/​f)

We are seeking a skilled and strategic Global Infrastructure Service Owner and Solution Architect (d/m/f) to lead the design, governance, and lifecycle management of our global OpenShift Container platforms and large-scale virtualization environments. This role is pivotal in steering and managing an external service provider responsible for the day-to-day operations, ensuring alignment with business goals, SLAs, and compliance standards:

• Act as the primary owner of OpenShift and VMWare virtualization infrastructure services globally
• Define and maintain service strategy, architecture, and lifecycle in alignment with enterprise IT, local Operation IT teams and business objectives
• Establish and monitor SLAs, KPIs, and OLAs with external partners to ensure high availability, performance, and compliance
• Lead service reviews, audits, and continuous improvement initiatives with the external provider
• Drive incident and problem management escalations, root cause analysis, and resolution planning
• Collaborate with cybersecurity teams to implement security controls, patching, and vulnerability management
• Design and evolve scalable, secure, and resilient OpenShift container platforms and virtualization environments (e.g., VMware, Hyper-V, KVM)
• Contribute to budget planning, cost optimization, and capacity forecasting for infrastructure services

• Bachelor’s or Master’s degree in Computer Science, Information Technology, or related field
• Minimum 5+ years of experience in IT infrastructure, with at least 3 years in a service ownership or architecture role. Profound understanding of IT infrastructure core technologies, e.g. storage, backup, networking
• Deep expertise in OpenShift/Kubernetes, container orchestration, and virtualization platforms (e.g., VMware vSphere, Red Hat Virtualization)
• Proven experience managing external service providers in a global enterprise environment
• Understanding of ITIL, DevOps, and Agile methodologies
• Project management skills for Network & Datacenter design/built projects
• Excellent communication, negotiation, and stakeholder management skills
• Ability of working in globally distributed matrix organizations

In order to facilitate our recruitment process and ensure a comprehensive evaluation of your qualifications, we kindly request you to provide us with an English version of your CV.