Senior Manager, Customer Service APAC Distribution

Bayan Lepas, Penang, Malaysia – OSRAM OS Penang

Your tasks

We are looking for an experienced and energetic leader to drive and evolve our Customer Service team responsible for all our distribution business and partner management in the APAC region.
We offer an exciting opportunity to expand and evolve our Customer Service hub in Penang, working with leading B2B OEM customers in the Semiconductor and Automotive industries.
In this role you are not only managing the team but also driving projects forward to continuously improve our operational processes and system backbone, reporting into our Global Director Customer Service.

Your key responsibility includes;

  • Team Leadership & Development: Manage and coach the APAC CS team.
  • Change Management: translating global initiatives and strategy into the region and help the team adopt to new challenges.
  • Project Management: transformation initiatives within the distributor network, including the adoption of new standards and digital solutions.
  • Process Optimization: Initiate and execute projects aimed at improving service quality, efficiency, and customer satisfaction.
  • Stakeholder Collaboration: Work closely with internal teams, their senior management levels and external partners to ensure seamless communication and flawless execution of our demand fulfillment.
  • Proactive escalation handling: Support your team to professionally handle customer escalation and allocation scenarios.

Who we are looking for

• Proven experience in international Customer Service Management, Supply Chain Management, or similar like Demand Management ideally in an semiconductor or automotive environment.
• Track record in project management and implementing change management.
• ERP (SAP), CRM (salesforce), and EDI experience expected.
• Excellent leadership skills with the ability to motivate and expand teams.
• Exceptional communication and problem-solving abilities.
• Higher education degree BA or similar.
• Fluent in English; additional Asian languages are a plus.

ams OSRAM is an Equal Employment Opportunity Employer. Diversity, equity and inclusion is strongly established in our corporate culture and we firmly believe it makes us more successful as a company. All qualified applications will receive consideration for employment regardless of ethnic, national or social origin, gender, gender identity, sexual orientation, color, religion, age, physical and mental abilities.

Contact

Nurul Ain Rosli will be happy to answer any questions you may have.


E-Mail: nurul-ain.rosli@ams-osram.com

LinkedIn


For data protection reasons, we only accept applications submitted through our applicant portal. This allows you to view the status of your application in your profile at any time.

Job details

Posting date:2026/01/19
Experience level:Experienced Professional (>8 Years)
Type of contract:Permanent
Employment type:Full-time
Work Model:On site
Business unit:Corporate Function
Organization:OSRAM OS Penang
Job field:SCM / Logistics
Job ID:22506

What we offer

Where you can find us

Our site in Bayan Lepas

OSRAM OS Penang

11900 Bayan Lepas, Penang

Malaysia

The ams OSRAM culture focuses on variety and innovation.

A more than motivating working atmosphere, combined with attractive training opportunities and performance-oriented compensation encourage our employees’ actions and promote their entrepreneurial spirit. An agile mindset, trust and integrity – for us at ams OSRAM, these values are not just empty promises, but an integral part of our corporate culture that we live every day. In fact, these are the key prerequisites for employees to fulfill even the highest requirements. Learn more about what you can expect from us!

Bringing intelligence to light and passion to innovation

The ams OSRAM Group is a global leader in innovative light and sensor solutions. As a specialist in Digital Photonics, we combine engineering excellence with cutting-edge global manufacturing to offer our customers the broadest portfolio of digital light and sensing technologies. “Sense the power of light” — our success has ever since been based on a deep understanding of the potential of light. For 120 years, we have been developing innovations that move markets: from automotive applications and industrial manufacturing to medical and consumer electronics. Around 19,000 employees worldwide are working on pioneering solutions alongside societal megatrends such as smart mobility, artificial intelligence, augmented reality, smart health, and robotics. This is reflected in over 12,000 patents granted and applied for.

Central Functions support the board as well as the business in achieving its strategic objectives. These are, for example, Information Technology, Human Resources, Logistics, Compliance, Finance and many more.

Voices from our employees

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I create light for the future of food

CAROLIN - ENGINEER

I create light for making the impossible possible

FRANZ-MARTIN - EQUIPMENT TECHNICIAN

I create light that enables a safe driving experience

MANUEL - PRODUCTION ENGINEER

I create light for a world of new ideas

LISA - APPRENTICE

I create light to make cities smarter

MARLINA - SENIOR ENGINEER

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DISCOVER US

From receiving your documents to acceptance: the application process

Step 1

Job search

You have found your desired position on our job board? On this page you will find a link at the end of the position description that will take you to our applicant portal. You haven't found the right position yet and would like to send us your unsolicited application? - Simply create your candidate profile in our applicant portal. We will be happy to inform you about jobs that match your profile via our "Job Alert". Would you like to check the current status of your application? Then you can track it directly in your candidate profile under "Job applications". Our goal is to provide you with a great experience and maximum transparency in our application process.

Step 2

Online application

You simply register on our applicant portal and receive access data with which you log in. In the application form, you only have to fill out a few fields and can upload important documents such as cover letter, resume or certificates. This usually takes 5 - 10 minutes. As soon as your application has been successfully saved in our applicant portal, you will automatically receive a confirmation of receipt. The individual review of your documents by HR and the department usually takes two to four weeks.

Step 3

Phone interview

If your profile is suitable for the advertised position, we will invite you to a telephone interview.

Step 4

First personal interview

You have aroused our interest! Now we would like to get to know you personally and invite you to a first interview. In this interview, you will talk to your potential manager and the recruiter about your opportunities at ams OSRAM and your skills and professional experience. The time between the telephone interview and the first personal interview is usually one to two weeks.

Step 5

Second personal interview

If the first interview goes well for you and for us, you are on the shortlist. It is very likely that we will invite you to a further interview: Often there is a need for further clarification after the first interview, in terms of content or organization, which we can then discuss. The time span between the first and the second personal interview is usually two weeks.

Step 6

Starting out with us

We have reached an agreement and the contractual issues are settled? - Welcome to ams OSRAM! The time span between the second personal interview and the conclusion of the contract is usually one to two weeks.

Step 7

Onboarding

We look forward to welcoming you on your first day at work. With our onboarding measures we actively support you to quickly find your way in the ams OSRAM world. You will soon be able to concentrate fully on your new projects and tasks.

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