Sales Excellence Manager (d/m/f) OEM & UK and Customer Service Support
Warsaw, Masovian Voivodeship, Poland – OSRAM Sp. z o.o.
What we expect
- Responsibility for supporting sales in the creation of the "demand plan" - revising, reviewing, fine-tuning the demand plan from and with sales (sales is responsible for the demand plan) so that a final demand plan is created
- Enable sales to prepare the demand plan using statistical data, customer data and external sources; gather customer and market insights (including risks and opportunities) from sales
- Preparation of reporting, KPI, dashboard from IBP to build trusted sparring's partner to management for the respective areas of responsibility (WEU, IKAM and Europe, later Elamea)
- Support Head of Sales Excellence with price management projects:
- Develop and manage pricing strategies to optimize profitability and market competitiveness
- Monitor market conditions, competitor pricing, and customer feedback to adjust pricing strategies as needed
- Collaborate with sales and finance teams to ensure alignment of pricing policies and practices
- Processing customer orders and delivery schedules into SAP (checking for queries any incoming electronic orders)
- Claims and credit management, tracking open items and invoice controls (e.g. forwarding and service provider invoices, customer charges)
- Return goods handling, processing complaints of a commercial and technical nature, agreement and coordination of exchange and special deliveries, express processing delivery with special trips
Who we are looking for
- Bachelor’s degree (preferred) in Business Administration, Sales, Marketing, or a related field
- 3-5 years of experience in Sales Operations, Sales Excellence, Supply Chain Management Planning, Product Planning and Sales Forecasting Know-How
- Strong project management skills and experience with cross functional projects; experience with agile project management (SCRUM) preferred
- Experience with SAP R3, SAP IBP, MS Office Suite
- Excellent communication and interpersonal skills; intercultural experience required
- Good coordination and collaboration skills combined with affinity for numbers/tools, structured approach and way of working
- Fluency in English and Polish is a must; German is preferred
Contact
Daria Berezova will be happy to answer any questions you may have.
Phone: +49 941 850 1571
E-Mail: daria.berezova@ams-osram.com
For data protection reasons, we only accept applications submitted through our applicant portal. This allows you to view the status of your application in your profile at any time.
Job details
| Posting date: | 2024/11/04 |
|---|---|
| Experience level: | Professional (> 3 Years) |
| Type of contract: | Permanent |
| Employment type: | Full-time |
| Work Model: | Hybrid 40 % |
| Business unit: | Automotive & Specialty Lamps |
| Organization: | OSRAM Sp. z o.o. |
| Job field: | Sales |
| Job ID: | 19235 |
