Customer Service Representative (d/m/f)

Funchal, Madeira, Portugal – ams Sensors Portugal, Lda

What we expect

Work as customer service representative with international key accounts in a modern, global supply chain environment
Proactive order management & close monitoring of order book and shipments
Ownership of end-to-end operational customer interaction and demand fulfillment
Strong customer advocate whilst fostering company's best interests into account
Handle inbound B2B customer calls, email inquiries, requests with accuracy and on a timely manner
Participate in customer and project review meetings, understand customer profiles whilst supporting company’s growth and strategic targets
Professionally handle customer escalation and allocation scenarios
Collaborate and provide cross functional support in customer related matters in dynamic working environment

Who we are looking for

Higher education degree BA or similar
Proven customer support experience in International Supply chain; experience in Semiconductor or Automotive industry preferred
ERP (SAP), CRM (salesforce), EDI and Microsoft tools proficiency required
Good customer-facing skills combined with excellent written and verbal communication skills for effective interaction
Entrepreneurial drive and with excellent problem-solving capabilities
Ability to multi-task, prioritize and manage time effectively
Flextime availability required and ability to teamwork in a dynamic environment
Fluent business English mandatory, other languages added value

ams OSRAM is an Equal Employment Opportunity Employer. Diversity, equity and inclusion is strongly established in our corporate culture and we firmly believe it makes us more successful as a company. All qualified applications will receive consideration for employment regardless of ethnic, national or social origin, gender, gender identity, sexual orientation, color, religion, age, physical and mental abilities.

Contact

Daria Berezova will be happy to answer any questions you may have.

Phone: +49 941 850 1571

E-Mail: daria.berezova@ams-osram.com

For data protection reasons, we only accept applications submitted through our applicant portal. This allows you to view the status of your application in your profile at any time.

Job details

Posting date:	2024/11/20
Experience level:	Professional (> 3 Years)
Type of contract:	Permanent
Employment type:	Full-time
Work Model:	Hybrid 50 %
Business unit:	Corporate Function
Organization:	ams Sensors Portugal, Lda
Job field:	SCM / Logistics
Job ID:	19561

Bringing intelligence to light and passion to innovation

The ams OSRAM Group is a global leader in intelligent sensors and emitters. By adding intelligence to light and passion to innovation, we enrich peoples' lives. Our around 20,000 employees worldwide focus on innovation across sensing, illumination and visualization to make journeys safer, medical diagnoses more accurate and daily moments in communication a richer experience

Central Functions support the board as well as the business in achieving its strategic objectives. These are, for example, Information Technology, Human Resources, Logistics, Compliance, Finance and many more.

From receiving your documents to acceptance: the application process

Step 1

Job search

You have found your desired position on our job board? On this page you will find a link at the end of the position description that will take you to our applicant portal. You haven't found the right position yet and would like to send us your unsolicited application? - Simply create your candidate profile in our applicant portal. We will be happy to inform you about jobs that match your profile via our "Job Alert". Would you like to check the current status of your application? Then you can track it directly in your candidate profile under "Job applications". Our goal is to provide you with a great experience and maximum transparency in our application process.

Step 2

Online application

You simply register on our applicant portal and receive access data with which you log in. In the application form, you only have to fill out a few fields and can upload important documents such as cover letter, resume or certificates. This usually takes 5 - 10 minutes. As soon as your application has been successfully saved in our applicant portal, you will automatically receive a confirmation of receipt. The individual review of your documents by HR and the department usually takes two to four weeks.

Step 3

Phone interview

If your profile is suitable for the advertised position, we will invite you to a telephone interview.

Step 4

First personal interview

You have aroused our interest! Now we would like to get to know you personally and invite you to a first interview. In this interview, you will talk to your potential manager and the recruiter about your opportunities at ams OSRAM and your skills and professional experience. The time between the telephone interview and the first personal interview is usually one to two weeks.

Step 5

Second personal interview

If the first interview goes well for you and for us, you are on the shortlist. It is very likely that we will invite you to a further interview: Often there is a need for further clarification after the first interview, in terms of content or organization, which we can then discuss. The time span between the first and the second personal interview is usually two weeks.

Step 6

Starting out with us

We have reached an agreement and the contractual issues are settled? - Welcome to ams OSRAM! The time span between the second personal interview and the conclusion of the contract is usually one to two weeks.

Step 7

Onboarding

We look forward to welcoming you on your first day at work. With our onboarding measures we actively support you to quickly find your way in the ams OSRAM world. You will soon be able to concentrate fully on your new projects and tasks.

Customer Service Representative (d/m/f)

Funchal, Madeira, Portugal – ams Sensors Portugal, Lda

What we expect

Who we are looking for

Contact

Job details

Apply now

Where you can find us

Our site in Funchal

The ams OSRAM culture focuses on variety and innovation.

Bringing intelligence to light and passion to innovation

Voices from our employees

I create light for the future of food

I create light for making the impossible possible

I create light that enables a safe driving experience

I create light for a world of new ideas

I create light to make cities smarter

Here are more experience reports

From receiving your documents to acceptance: the application process

Job search

Online application

Phone interview

First personal interview

Second personal interview

Starting out with us

Onboarding

Similar Jobs

More information

Applying with ams OSRAM

Why ams OSRAM?

FAQ

Customer Service Representative (d/​m/​f)

Funchal, Madeira, Portugal – ams Sensors Portugal, Lda

What we expect

Who we are looking for

Contact

Job details

Apply now

Where you can find us

Our site in Funchal

The ams OSRAM culture focuses on variety and innovation.

Bringing intelligence to light and passion to innovation

Voices from our employees

I create light for the future of food

I create light for making the impossible possible

I create light that enables a safe driving experience

I create light for a world of new ideas

I create light to make cities smarter

Here are more experience reports

From receiving your documents to acceptance: the application process

Job search

Online application

Phone interview

First personal interview

Second personal interview

Starting out with us

Onboarding

Similar Jobs

More information

Applying with ams OSRAM

Why ams OSRAM?

FAQ

Customer Service Representative (d/m/f)