Customer Service Administrator (m/d/f)
Milan, Lombardy, Italy – OSRAM S.p.A.
What we expect
- Creation and maintenance of Customer Master Data and Pricing Conditions in the ERP system (SAP) based on inputs given by Sales, to customer requirements, and according to company guidelines
- Ensure a proper and accurate customer order entry process from the different sources (automated and non-automated tools), the timely registration in the ERP system, the correctness of pricing and conditions
- Monitor the open items and timely payment of customer invoices and support to identify the root causes of delays
- Operate in the ERP system for the solution of commercial and quality claims raised by customers
- Ensure a prompt, proactive and cooperative communication with the customers by means of any tool (phone, e-mail, web tools etc.)
- Support internal Sales and external Sales Agents in own area of responsibility
Who we are looking for
- Successfully completed business education or comparable qualification
- Minimum three years of work experience in Customer Service or Logistics
- Very good knowledge of MS-Office (especially Excel) and SAP
- Ability to work on your own initiative, good interpersonal skills
- Process and logistics knowledge to support the customers is required
- Very good written and spoken English
Contact
Hana Krsul will be happy to answer any questions you may have.
Phone: +43 664 9665611
E-Mail: hana.krsul@ams-osram.com
Application deadline: as long as the job is listed on our career page, we are looking for suitable candidates (all genders welcome). We are looking forward to receiving your application.
Job details
| Posting date: | 2024/07/22 |
|---|---|
| Experience level: | Professional (> 3 Years) |
| Type of contract: | Permanent |
| Employment type: | Full-time |
| Work Model: | Hybrid 50 % |
| Business unit: | Automotive & Specialty Lamps |
| Organization: | OSRAM S.p.A. |
| Job field: | SCM / Logistics |
| Job ID: | 18427 |
