Sales Support Engineer

The Sales Support Engineer will play a pivotal role in ensuring customers receive high-level technical support; developing bespoke technical solutions/product applications to aid technical sales efforts, improving existing/NBO conversion rates; contributing to new product development; and strengthening brand loyalty through creating customer value and exceptional customer service.

• Support domestic and international sales initiatives by offering technical input during business development and customer visits
• Collaborate with sales and marketing teams to enhance lead generation, technical proposals, and the overall customer experience
• Technical lead on developing timely and competitive tender quotations with the Sales Team which fulfil the customers’ requirements and adds value to their organization and end-user
• Champion positive collaboration with customers to synergise both operations/solutions to find “Win Together” scenarios and build mutually beneficial relationships
• Technical lead for pre-production/delivery and initial build support to the customer, to ensure systems are integrated seamlessly for their projects and exceptional customer experience achieved
• Build business cases for new product developments, offering market and customer insights that inform product strategy
• Assist in the management of customer accounts and track technical issues to ensure timely resolution and high satisfaction rates
• Act as an additional technical support contact for customers in support of the Technical Support Engineer, providing prompt and effective resolutions to issues – on site if required
• Provide continuous feedback to the production and product development teams to drive product improvements, innovation, and customer value; whilst reducing non-conformances, rework and waste
• Ensure accurate and thorough documentation in ERP and CRM systems to support smooth business operations