Internal Account Handler

This role has been created to maintain exceptional customer service standards for our clients, ensuring the organization fully understands and meets their needs. It focuses on building strong relationships with customer contacts, identifying opportunities to enhance processes and procedures, and fostering support for sales and marketing activities at all levels.

• Manage a dedicated customer base, ensuring the highest service levels and maximum operational efficiency.
• Maintain regular proactive communication with both existing and potential customers through phone contact.
• Processing orders placed via phone, email and EDI/Teccom.
• Collaborate closely with other departments to guarantee customer satisfaction.
• Utilize promotional activities to drive upselling and increase order value.
• Anticipate service issues and respond quickly to meet customer KPIs.
• Serve as a liaison between Production, Purchasing and customers, addressing enquiries regarding deliveries and lead times.
• Keep the external sales team updated on any developments relating to their accounts.
• Resolve customer complaints, issues, and queries effectively, ensuring satisfactory outcomes.
• Monitor, process, and follow up on any customer-raised credit requests.
• Coordinate with transport companies for collection bookings and process delivery paperwork for customers.
• Ensure compliance with new Brexit requirements by providing the necessary customs documentation for Irish customers.