Deine Aufgaben
About the role
We are looking for an organised and customer-focused Internal Account Handler to join our Customer Services team.
In this role, you will manage a portfolio of customer accounts and help ensure customers receive a consistently high level of service. You will be responsible for processing orders, managing customer queries and complaints, coordinating returns and keeping customers informed throughout the order and delivery process.
Working closely with Sales, Warehouse, Production and other internal teams, you will play an important part in ensuring customer requirements are understood and delivered while identifying opportunities to improve the way we work.
- Process customer orders and delivery schedules accurately in SAP, including reviewing incoming electronic orders and resolving queries.
- Check orders against agreed pricing and delivery expectations and provide accurate order confirmations.
- Proactively communicate with customers where agreed delivery dates may not be achieved.
- Manage product returns and handle both commercial and technical customer complaints.
- Provide timely and professional customer support by telephone and written correspondence.
- Manage an allocated portfolio of customer accounts, delivering a high standard of service and operational efficiency.
- Keep the Sales team informed of relevant developments, issues and opportunities relating to their customer accounts.
- Work collaboratively with Sales, Warehouse, Production and other internal teams to resolve customer queries and ensure expectations are met.
- Identify opportunities to improve customer service processes and ways of working.
- Escalate more complex issues to the Senior Account Handler or Customer Services Manager where appropriate.




