你的职责
- Responsible for Customer Complaint Management, leading the 8D team. Performs failure analysis, structured problem solving, and 8D reporting.
- Ensures thorough implementation and effectiveness of corrective actions.
- Proven ability to Lead and/or be part of the Task Force team in solving FARs/customer issues – drives Root Cause Analysis, Initiates and drives the implementation of containment/corrective actions
- Crisis Management – Lead crisis team for major customer excursions (FARs on high-volume products); Manage and align all activities for customer excursions including EFA, PFA, root cause analysis and definition of corrective actions; Communicate results and activities to customer
- Responsible for reliability assessment for suspect materials.
- Responsible for Quality Engineering of Process/Product Change Qualifications in course of PCNs. Develops Qualification Plan, plans and oversees execution, creates Qualification Reports.
- Provides Quality Engineering support and work with ams OSORAM internal organization to resolve quality issues at customer side and improve product quality in the field



















