你的职责
- Customer Quality Management representative in Back End production for intelligent multi-chip modules.
- Local Audit Support - Coordinating and leading customer visits and audits.
- Complaints Management / Returns management RMA - Review and optimize the return process for such devices. Perform a second hands on non-destructive failure analysis and coordinate all further steps with the process and Failure Analyisis experts in Germany and Malaysia.
- Compilation/Preparation of documentation and customer specific records (qualification reports, customer specific reports, qual packages, etc.).
- Customer support for QM topics and processes (i.e.customer requests regarding life time of LED’s, application conditions, qualification, preparation of customer questionnaires). Internal clarification and communication towards the customer.
- PCN management in case of major changes. Initiation and coordination of PCN documentation. Setup of customer information packages. Collection of customer responses for release of changes.
- Quality support for customer specific projects.
- Quarantine management/ pullback (trigger)/ Quality improvement programs (trigger) / Involved in business processes like PPCM and SC adding value in terms of risk assessments and necessary action plans.
- Support global CQMs as Voice of the Customer for process changes in production in close collaboration with our product and technical life cycle management (e.g. during PPCMs und PCNs).




