Customer Service Representative (d/m/f)

Funchal, Portugalams-OSRAM AG

What we expect

  • Please be advised, this position is based in Funchal, Madeira
  • Support overall OTC process
  • Proactive Order Management Close follow-up on critical shipments
  • Monitor and follow up with key accounts, and their book, rescheduling and cancellation requests
  • Answer to inbound calls, emails on customer inquiries
  • Participate in customer and project review meetings, understand customer profiles and company’s strategic plans
  • Provide cross-functional support for customer related matters; backlog reports, statistics and similar

Who we are looking for

  • BA degree in Communications / International Business or similar
  • Customer Support experience in International Supply chain; experience with automotive or semicon. accounts
  • Experience with distribution customers / networks preferred
  • SAP knowledge (Mandatory); EDI added value
  • Good knowledge MS-Office applications: Excel mandatory, SFDC, CRM or similar platforms added value
  • Ability to work autonomously and in team combined with driven, pragmatic and excellent problem-solving capabilities
  • Flextime availability required
  • English Proficiency (advanced level), knowledge of other languages is beneficial
ams OSRAM is an Equal Employment Opportunity Employer. Diversity, equity and inclusion is strongly established in our corporate culture and we firmly believe it makes us more successful as a company. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability or gender identity.


Daria Berezova will be happy to answer any questions you may have.


Application deadline: as long as the job is listed on our career page, we are looking for suitable candidates (all genders welcome). We are looking forward to receiving your application.

Job details

Posting date:2023/11/28
Experience level:Professional (> 3 Years)
Type of contract:Permanent
Schedule: Full-time
Remote work:Not Specified
Business unit:ams OSRAM
Organization:ams-OSRAM AG
Job field:Others
Job ID:007467

Apply now

Apply now and advance your career with a job that challenges you and offers many extras

You can find this job ad online at

Where you can find us

Our site in Funchal


Funchal, Madeira


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The ams OSRAM culture focuses on variety and innovation.

A more than motivating working atmosphere, combined with attractive training opportunities and performance-oriented compensation encourage our employees’ actions and promote their entrepreneurial spirit. An agile mindset, trust and integrity – for us at ams OSRAM, these values are not just empty promises, but an integral part of our corporate culture that we live every day. In fact, these are the key prerequisites for employees to fulfill even the highest requirements. Learn more about what you can expect from us!

Bringing intelligence to light and passion to innovation

The ams OSRAM Group is a global leader in intelligent sensors and emitters. By adding intelligence to light and passion to innovation, we enrich peoples' lives. Our around 21,000 employees worldwide focus on innovation across sensing, illumination and visualization to make journeys safer, medical diagnoses more accurate and daily moments in communication a richer experience

Voices from our employees

I create light for the future of food


From receiving your documents to acceptance: the application process

Step 1

Job search

You have found your desired position on our job board? On this page you will find a link at the end of the position description that will take you to our applicant portal. You haven't found the right position yet and would like to send us your unsolicited application? - Simply create your candidate profile in our applicant portal. We will be happy to inform you about jobs that match your profile via our "Job Alert". Would you like to check the current status of your application? Then you can track it directly in your candidate profile under "Job applications". Our goal is to provide you with a great experience and maximum transparency in our application process.

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