Learning & Training Specialist

Managing first-line support via the SNOW ticketing tool for employees facing issues related to training, systems, or access.

Handling ad hoc requests from the Global Learning & Training (L&T) Team concerning the SuccessFactors LMS.

Participating in biannual SAP system testing, including preparatory activities and community calls.

Supporting local SF LMS administrators and partnering with IT to drive system enhancements, testing, and clean-up initiatives.

Coordinating eCornell course processes, including registration, cancellations, communications, and purchase requisition bookings.

Supporting the delivery and administration of Leadership Development Programs in collaboration with the Global L&T Team.

Managing Purchase Requisitions (PR) and Purchase Orders (PO) in ARIBA on behalf of the Global L&T Team.

Preparing and analyzing training efficiency reports.

Evaluating training effectiveness through survey data analysis (Level 1 and Level 3 evaluations).

Creating and maintaining documentation such as Work Instructions and Click Guides for the SF LMS.

Identifying and contributing to process improvement opportunities to enhance learning operations.