JOB PURPOSE

• To meet customer needs and financial objectives, as well as handle customer service requirements related to orders, billing, delivery times, after sales service, and requests tied to internal company processes, once Sales has negotiated the product portfolio, pricing, and any special conditions when applicable.

KEY RESPONSIBILITIES

• Manage sales orders from purchase order receipt through delivery confirmation.
• Receive customer releases in Excel, PDF, customer-specific systems, or via EDI.
• Process and release orders and releases received through EDI and managed in SAP.
• Coordinate deliveries according to customer requirements.
• When product availability is limited, provide reliable and accurate delivery dates by coordinating with other internal teams. For export orders, review Incoterms, freight quotations, shipping method, urgency, and related requirements.
• Process sample requests.
• Manage credit and debit note requests and follow up to ensure timely application.
• Investigate and follow up on discrepancies between payments and open invoices related to operational issues.
• Coordinate customer claims from receipt through credit note application.
• Send weekly backorder reports to external customers.
• Send inventory reports to customers upon request.
• Upload invoices and proof of delivery documents to customer portals or platforms to initiate billing processes.
• Manage advance payments to release new orders tied to invoices with received prepayments.
• Coordinate invoice re billing and or document cancellations (CFDI) with the Finance team in accordance with internal policies.
• Perform monthly analysis of actual sales by channel, material, and product family (forecast accuracy).
• Perform monthly demand analysis by material (AMU 6).
• Conduct weekly analysis of customer releases for Tier and car maker accounts.
• Prepare monthly reports and KPIs, delivered by U+6.
• Ensure monthly completion of the closing checklist.
• Support the cleanup of overdue balances.
• Maintain and update customer master data in SAP (CMD).
• Provide support to the Sales team and Key Account Managers.
• Support quality requirements and RMAs.

DIMENSIONS

• Scope covers operations in Mexico and Central America. Direct impact on customer satisfaction index. Financial impact on sales administration of approximately MXN $30 million monthly and company assets of approximately MXN
• $100 million.

INTERNAL RELATIONS

• Sales, Credit and Collections, Logistics, Systems, Marketing, Controlling, Quality, and Foreign Trade.

EXTERNAL RELATIONS

• OSRAM Mexico customers, other business units, and finished goods suppliers.